I’ll split this into four parts - checkin, hard product, soft product, and globalist recognition - with pictures as appropriate.


Check in

Upon arrival, finding the lobby is quite difficult if not using the car park. Global Adventurer’s post above was quite helpful in that respect.

Front desk staff was phenomenal. Definitely confused about the globalist upgrade process but more on that in section 4.

Bellhop took our bags (not many, just 2 carryon rollers) and took us to the room where he described in excruciating detail every feature of the room. Over the top for me, though admittedly I probably would not have found the iron and ironing board without some searching (it’s tucked in a tiny closet)



Hard product

I booked and we stayed in a terrace room, all of which are on the fifth floor. The hotel put us in the corner terrace (517). The terrace itself is lovely and the glass does a decent job of blocking some of the street noise.



The frosting between the rooms, however, is ineffective:



The bathroom was lovely and water pressure so high from the rain shower that I diverted some to the wand. One could easily have two adults showering at the same time and both would have ample water.




My sole complaint from the bathroom was the view from the toilet (i tried to take a picture, but the reflection might get me banned) and the worry that the tinting wouldn’t do enough to shield the poor folks from the office building across. We closed that particular curtain the rest of the stay.

The rest of the room is much like the ones pictured above. The blackout curtains do a decent job of blocking nose of the light though definitely benefit from the pants hangar trick if you want more darkness. Bed is softer than what I’d expect in a hotel in LATAM but not bad.






Street noise on the fifth floor is definitely an issue at night. With the a/c running it’s not bad but without it, one can hear the surrounding bar’s entertainment until late at night.

The regency club area was really well thought out and had a nice view in the evenings.


Soft product

No pictures of the toiletries but they’re fine. The shower gel’s scent was a bit overpowering.

I didn’t see any robe or slippers in my room, and didn’t ask for them.

The staff throughout was phenomenal. We speak Spanish so language barrier was not existent for us.

The food at the restaurant downstairs is typical of a hotel. It’s a modern Mexican theme and serves a perfectly fine meal, albeit pricey in comparison to other restaurants nearby.



Globalist Recognition/Benefits:



The staff goes above and beyond. As an example from the beginning: When arriving, I said my name and immediately was met with “of course, our globalist guest.” Subsequent interactions were all met with staff who addressed me by name.

Hotel policy regarding upgrades (or perhaps, the training of such) is subpar: When I inquired about an upgrade (that I planned to turn down unless it was a spectacular one, as I actually wanted the terrace) I was offered a paid upgrade to a regency club room. As soon as she finished saying it, she ended with “but of course that doesn’t make sense for you as you already have regency club access.” I would have pushed this further if I wanted the upgrade, but since I planned on turning it down anyways, it seemed an unnecessary hassle.

At the moment, breakfast is downstairs at the restaurant. The buffet is the only inclusion — if you want something off the menu, they do charge, even if said item is less than the buffet cost. Silly, but it was a clear rule and explained when we did go a la cart.

Evening small bites and drinks (wine, spirits, and beer) were complimentary in the regency club and the entire time we were there, we saw maybe three other people. Currently from 6pm-8pm nightly.








Closing:

Overall, a solid hotel with an okay price. The staff is phenomenal and make it feel like a nicer property than it actually is.

I’d stay again if I had a reason to be in that part of town.