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Old Jun 6, 2023 | 11:16 am
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cockpitvisit
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Free late checkout earlier than paid late checkout?
Hello All,

being a member with no status, I tried getting a late checkout at Indigo NYC Financial Center.

Although the benefit says "late checkout till 2pm", they only gave me a late checkout till noon. And they said I had to pay if I wanted an even later checkout.

This left me baffled. If there is availability to offer a late checkout for money, shouldn't there also be availability to offer it for free as a member benefit? Did the hotel handle this correctly?

Thanks!
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