The first agent I had just didn't care and said, i cannot access the info, sorry you can write a letter to our head office.
The second I called to get more info about the insurance said that she will discuss it with her manager and get back to me. At least someone cares depending on who you get on the phone. I am currently exploring solutions for this Summer, like the All VISA card...
I am pretty sure I lost my battle against Amex already.