The lady congratulated me at first. Then took all my details (full name, membership number, email address and phone number), then said she needed to contact the relevant office who would contact me by email to confirm the itinerary with me. I told her that the WhatsApp help had said the tickets were all booked, and she said to wait for the email. So I'm not sure what the email will be, but she did say congratulations and "have a nice flight".

At this point I have no idea where this is going.