Originally Posted by
flyuk
I'm genuinely not sure, but the email clearly states I won and the terms and conditions state that an award means a single return ticket. It'll be an easy win in a small claims court.
Yes very easy to win in SCC.
Book and pay for the ticket using the link then claim the difference between the £326 (or whatever it was) and the fare charged.
Hopefully they'll just honour it though.
Reading the email and T&C's its clear if you got a redemption code today, and you use it by July 4th you are entitled to a £326 round trip.
Originally Posted by
flyuk
they properly doubled down when I challenged them though. I suggest calling and speaking to someone in person.
What exactly has calling them achieved? Are they now saying via phone they'll honour it?