Originally Posted by
Rumples
..I think the simplest way I can put it is that LH offers a very reactive and not proactive service.
That sounds like a reasonable description ... but hasn't good ol'UA weaned you off service expectations in the air?
.. during boarding, all passengers given the slippers + sleeper suits. I was forgotten, and I had to ask for them...
That happens to me with great regularity (whenever I get bumped up to the premium cabins) - I am generally invisible to the crews. I had FAs reaching over me in the middle section of the aircraft and handing the person next to me accessories and then forgetting about me....