The report just shows a lack of customer orientation by LH and some of their crews, which lead to the inconsistency another poster mentioned. But it is consistency at a high level that should be a core component of F.

Having said that, I have had good and not so good flights with LX and SQ, too. On one of my last LX flights they virtually forced the dessert on me so they could finish the meal service, darken the cabin and then sit in the galley and read a magazine. (it was early afternoon at the point of departure). On one of my last SQ flights they kept forgetting things and then kept interrupting me by apologizing.