Hi All,

Just thought I’d share a couple points here on my LH FRA-SFO in flight experience the other day. for background, I usually fly LX and not LH when in Europe, so this was my first time in the 748.

Seat was 3k.

I think the simplest way I can put it is that LH offers a very reactive and not proactive service.

there are three things that really irked me this flight, and ill list them below. The main theme is that I feel like a second class passenger based on the issues i faced.

1. during boarding, all passengers given the slippers + sleeper suits. I was forgotten, and I had to ask for them.

2. during meal service, the purser was speaking to the couple in the middle seats for about 30 min+, during the meal service. downside is that cart couldn’t reach my seat since purser was standing in the aisle, so my meal was delayed by 30+ minutes.

3. asked for bed to be made, FA said she had to make a soup for someone so it couldn’t be immediate. I said no problem, take your time, i understand. 30 minutes later, still nothing. I go to galley, and shes chatting with a passenger. I asked her about the bed, and she said she completely forgot and was sorry.

all three of these are small issues in the grand scheme of things, but when paying these prices, its not acceptable. it shows a lack of awareness and care about each passenger. I told the purser this at the end of the flight, and while she seemed caring, i doubt it’ll change anything.

first time flying LH first, and definitely the last time. LX offers a far more superior FCL experience (i can walk myself to gate), and a much better proactive service experience onboard. Asian carriers such as SQ and ANA tend to proactively think about what you’d need next, as does Emirates (can’t speak for the other ME carriers), so this was just so disappointing.

just giving my $.02 here.