Originally Posted by
IluvSQ
Not in my experience.
My " most traumatic" Ctrip booking was years ago when a typhoon hit Xiamen, and my MU or CZ flight to BKK
the next morning was cancelled. Ctrip managed a cancellation and re-booking onto TG when the airport re-opened,
all in English and even with a slight refund.
yeah, I don't think it matters.
trip.com was done to make it 'look' more 'international', that's about it. the underlying support/engine is pretty much the same, IME.