FlyerTalk Forums - View Single Post - Airport scanner says I'm not enrolled in Global Entry

Jun 4, 2023 | 8:13 am

#2

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Quote:

Originally Posted by bennette

I used the facial recognition machine for Global Access entry at LAX yesterday and got the message of "Not enrolled." My passport is up to date; the government website states my access is legit and runs through 2024—I can't even reapply yet; I used the system at ATL in October no problem.

I didn't have my card with me; had a car service waiting; and was generally too tired to ask random employees at the airport how to resolve the situation so just went through the regular line and went home.

I've already sent a question through the government website but who knows when they will respond or what they will say. Are there any tricks I can try for easier resolution? I'll drive to LAX if I have to.

There's CBP agents right there by GE machines. You had to clear with one in regular line. Why not ask them? No need to ask random employees.

Having a card has no effect. If machines has issue you get front of line privileges.

As machine uses facial recog it likely didn't recognize you correctly. (Best guess)

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