To reopen this discussion I have a question.

I discussed this topic with a social media agent of KLM. I have a standard ticket now and I will rebook it to a Flex ticket.

I asked the specific questions and asked If I will be refunded fully including the original amount paid for the ticket. They confirmed this 3 times during our conversation. So is the information on FT outdated or does the agent gives me the wrong information?

And will this written confirmation be enough if I don't get fully refunded to sort it out with them? As well I can't find any information about this specific situation in the fare conditions.

Thank you!