Originally Posted by
corporate-wage-slave
Though BA could pay the lower amount, I suspect their IT will not give them enough clues about this, so I would expect the full amount. I wouldn't labour this particular point in your complaint, which in any case should be hopefully just a few sentences long.
Thought I'd report back here with another data point. Response time was 25 days with a couple of apology emails before that. Well, their IT seems to work when they need it to
. I made no mention of the alternative options but in their response, BA stated that only the lower amount was due as we were offered BA 179 as a replacement service which arrived 3 hours 50 mins after the scheduled arrival time of the cancelled LGW service. We elected to take BA 181 to EWR which arrived more than 4 hours late. C'est la vie I suppose.