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Thread: Cathay - TP / Avios not posting and missing points requests rejected
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Old Jun 3, 2023 | 3:19 am
  #39  
Schwann
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For those claiming missing TPs/Avios, I strongly suggest AGAINST using the online partner claim tool. For me it has never worked, it always seems to get rejected. Instead upload a photo/PDF of your boarding pass and e-ticket through the customer service portal (Avios & Executive Club Accounts > Collecting or spending my Avios > How many Avios have been credited or debited) and take it from there.
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