Originally Posted by
bpk6h
It's not an issue of SQ screwing/scamming passengers. It's a quite simple matter of SQ not offering roundtrip mixed Saver-Advantage awards. Unfortunately, the agent didn't describe the limitation properly. As THR mentions, the rule of thumb with SQ is to always book 2 one way awards to allow for flexibility. SQ grants this one way flexibility with no penalty/higher pricing. Had the OP done that this change would be quite simple.
And welcome CX8888...16 years from joining FT to first post!
Giving customers an upfront 100% insight into what they can expect is a first requirement when you want to serve customers. SQ does provide a lot of information, though largely only around the glamour items, but not about those items that'll give the customer the opportunity to find out upfront, what "it is going to cost". I don't think when SQ would be a EU company, they would get away with this approach.