Originally Posted by
USFlyerUS
Correct. Agents are only supposed to do this for CKs and EPs, as doing so prevents the automated rebooking took from working and ties up inventory that might be needed for others in similar situations.
Ahhh, this why I (when EP) was thanked for calling back and canceling my backup in a similar circumstance. My first flight ultimately left with a 30-45 min. delay but well before the back up flight. Thanks for the info!