Originally Posted by docbert

Rented a "Managers Special EV" at Denver Airport last week, and was assigned a Polestar 2. Guy at the exit asked me if I wanted to pre-pay my gas. When I asked him how it worked, he started explaining that I could return with the gas tank full, or I could pre-pay based on the size of the tank... When I pointed out it was an EV he did a bit of a double-take, then stated my options were to pre-pay $35 and I could return it at any level, or return it at least 70% charged for no fee. I asked what would happen if I didn't pre-pay but then returned it less than 70%, and he pretty much outright stated that wasn't an option - which obviously doesn't make much sense. I chose not to pre-pay.

After pickup I noticed the the contract had the regular "Fuel Responsibility" section which stated that if I didn't return it "full" I would have to pay a "refueling charge of $10.20 per gallon OR $0.106 per mile driven.". Given I was only driving about 70 miles, the per-mile price actually made sense (relatively to the time/effort/cost of recharging it myself) - although in truth I wasn't sure that was actually how they were going to charge (if only due to the "per gallon" rate mentioned too!)

Not surprisingly, I wasn't charged at the per mile rate, but instead the "EV Battery Recharge" fee of $35+tax - close to 4 times what the per mile rate was. A request via the website went unanswered for over a week, so I ended up calling in and although they were adamant the fee was correct (despite what the contract said), they did make a "one-time exception" by removing it. The agent also committed to report the error on the contact, although I have my doubts...