Originally Posted by
Kaveh96
I had a QR flight to Edinburgh on the 25th which I missed because the incoming flight to Doha was delayed. I was rerouted through heathrow and none of my bags made it onto my flight. I filled a case and initially both cases were found and were due to be on the next mornings flight to EDI.
One bag eventually showed up yesterday but my other bag is still showing missing (searching for bag), the airtag inside the bag shows that the bag is in T5. Is there a way I can escalate this? get them to physically go look for the bag?
The only reliable way to escalate this is if you are physically at T5. If so, you can use the phone on the wall by South Staff Search. If you pick up the phone you will eventually get through to someone who can retrieve it and bring it to you.
If you’re not there in person the best advice is to make sure your information is accurate in the world tracer system and just be patient.