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Thread: One reservation but two confirmation numbers
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Old May 29, 2023 | 7:27 am
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CanadaDH
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Join Date: Jan 2011
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Originally Posted by HookEm
I have an upcoming reservation at the Fairmont San Francisco. When I check my online ALL account, it shows an eight letter (like ABCDEFGH) confirmation number. But I have received an email with one of those nor1 upgrade offers for my reservation with a completely different confirmation number consisting of seven numbers. It shows the correct type of room I have reserved. Have other people noticed this sort of thing, which makes it seem they don’t know what they are doing. I guess it’s another datum point supporting people’s grumbling about Accor ALL.
That's normal. The one with letters is from the ALL system. The all numeric confirmation is from the Fairmont system. Bookings at many Fairmont, Raffles and Swissotel properties still use the legacy FRHI system. If you book in one system, it still creates a booking in the other.
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