How did you break the wheels? I have the Monos Hybrid carry-on (bigger size) and have wondered how the wheels will hold up. That is what broke on my Rimowa aluminum checked luggage, which I found very irritating. That’s actually why I went with Monos… I wanted the aluminum frame and zipperless design without the Rimowa cost.

I also shared your experience with customer service. I returned another piece of Monos luggage and it took several days to reply to each email. The overall return experience was well less than acceptable.