Originally Posted by
KARFA
Have a look at post 142 for various methods of resolving this.
Originally Posted by
eefor jfp
Post 142 says that technically I shouldn't use the email address unless invited to and that doing this soon after filing a claim via calling BAEC gums up the system. So I'm at a loss as to what to do.
Originally Posted by
KARFA
Technically you shouldn't, but technically I am giving you permission to do it

Just to close the loop, I requested credit via an email to customer service as detailed in post 142 and was credited with the missing Avios and Tier Points within two days. Thanks for pointing me in that direction.