Originally Posted by The Road Goes On Forever

FWIW, from the perspective of someone on the other side of the desk, 99.99999% of HH members I've encountered have no clue what the program rules/benefits are, nor do they show any interest in finding out about them. As long as they can redeem some points to buy stuff on Amazon or get some free nights once in a while, they're good. A lot of posters on this site are concerned with extracting as much value or ROI out of the program as possible. That's not the concern of John Q. Public HH member by a long shot. They will happily continue to pay for the card without thinking twice about it regardless of what's going on.