[QUOTE=Lovelabs2;35134279]
Originally Posted by
jcallows
AZ AG office. Don’t forget Az only has 7 million population vs California with largest population. Az AG office may handle consumer fraud cases more aggressively than California. Not surprised they didn’t want to get involved.
So I did finally get a response from US Bank about two weeks after I filed a complaint with the CFPB. US Bank acknowledged they were contacted by the AG and the CFPB. They also said the documents I submitted to the CFPB did prove I am the rightful owner of my 3 gift cards that totaled $1500 so they had to re-activate them. Now, the documents I submitted to the CFPB are the same exact documents I submitted to US Bank several times over the course of a month. Each time US Bank claimed they were unreadable and refused to re-activate my cards. It wasn't until US Bank became aware that a neutral 3rd party (CFPB) got a copy of these documents that US Bank finally conceded they were indeed readable and finally re-activated my cards.
Here are a couple things I learned. The AG office in California is fairly useless, although at least they did respond to me and contact US Bank, I give them that. So the effectiveness of the AG office depends on the state. But of course no harm in contacting them anyway. The national CFPB is more effective. If it wasn't for the CFPB, US Bank would've successfully stolen my money. But knock on wood because US Bank can still re-de-activate my cards at will.
US Bank is slime. It's a large, long-running institution that you'd think would put a priority on protecting its reputation but it doesn't. Instead it'll come up with dubious reasons to take money from you and even out right steal from you because it thinks it can. It's scary to think US Bank can de-activate your gift cards at will and force you to contact a government agency in order to re-activate them. $1500 isn't a lot to US Bank. But if a large, established institution like US Bank tries to steal it from you, how can you trust banking with them?
I'm still waiting for the replacement card for my last gift card. I got a letter from US Bank a few weeks ago stating a replacement card has been sent. So they promised. But so far nothing. I'll wait another week or so before I contact the CFPB about this.
Thanks to the CFPB, I'm relieved I got back my $1500. I'm thankful for that. But it would've been nice if US Bank added another couple hundred dollars for the time and effort wasted. But of course they didn't.