Originally Posted by
supermintyfresh
Booked in a king room at the Renaissance Palm Springs for 2 guests.
5 days before I see it was automatically changed to 4 guests. I can confirm my original reservation was for 2 guests via the confirmation email.
Could this be a tactic for the hotel to not upgrade guests using the SNA system? As the suites have a maximum occupancy of 3 guests. From what I understand the upgrade process should be automatic. Furthermore, when I try to edit my SNA request, no suites end up showing up.
Happens all the time to me when I add a second guest’s name to the reservation. It’s an IT glitch. I’ve contacted the hotel and they still see only 2 people. I think [MENTION=206672]Keyser[/MENTION] had 10-12 people on his reservation at one point.
The hotel does not approve SNAs, the system does. However, there have been reports of hotels downgrading suites after an SNA was approved.