FlyerTalk Forums - View Single Post - FAQ : Suite Night Awards - SNA - questions and discussion thread
Old May 25, 2023 | 6:38 pm
  #4100  
supermintyfresh
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10 Years on Site
 
Join Date: Jun 2015
Location: LA
Programs: AA, DL, UA
Posts: 550
Booked in a king room at the Renaissance Palm Springs for 2 guests.

5 days before I see it was automatically changed to 4 guests. I can confirm my original reservation was for 2 guests via the confirmation email.

Could this be a tactic for the hotel to not upgrade guests using the SNA system? As the suites have a maximum occupancy of 3 guests. From what I understand the upgrade process should be automatic. Furthermore, when I try to edit my SNA request, no suites end up showing up.

Last edited by supermintyfresh; May 25, 2023 at 6:44 pm
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