Booked in a king room at the Renaissance Palm Springs for 2 guests.
5 days before I see it was automatically changed to 4 guests. I can confirm my original reservation was for 2 guests via the confirmation email.
Could this be a tactic for the hotel to not upgrade guests using the SNA system? As the suites have a maximum occupancy of 3 guests. From what I understand the upgrade process should be automatic. Furthermore, when I try to edit my SNA request, no suites end up showing up.
Last edited by supermintyfresh; May 25, 2023 at 6:44 pm