Even weirder. I checked the fare rules for the fare on EF and it states in penalties
Code:
Fare basis code ANE9AVN1
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/
REFUND.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
IN THE CASE OF THE DEATH OF THE PASSENGER/
OR A TRAVELING COMPANION/THE SERVICE CHARGE MAY
BE WAIVED OR THE TICKET REFUNDED.
VISIT AA.COM FOR DETAILS.
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FOR TRAVEL AGENCY BOOKINGS MADE IN MEXICO / THE
CARIBBEAN / CENTRAL AND SOUTH AMERICA - AA WILL
ASSESS A USD 50.00 FEE ON ANY UNTICKETED
RESERVATION NOT CANCELLED BEFORE DEPARTURE.
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WHEN COMBINING FARES THAT HAVE CANCELLATION FEES
THE HIGHEST CANCELLATION FEE OF EACH CANCELLED
PRICING UNIT APPLIES
-WITH THE FOLLOWING EXCEPTION-
WHEN COMBINING A REFUNDABLE FARE WITH A NON-
REFUNDABLE FARE
THE ENTIRE PRICING UNIT WILL BE NON-REFUNDABLE.
------------------------------------------------
TICKET HAS NO VALUE UNLESS TICKETED FLIGHTS ARE
CANCELLED PRIOR TO TICKETED DEPARTURE TIME.
This fare would also not be eligible for credit if cancelled. So for this fare basis, AA agents would be correct that it is non refundable, but incorrect in that there would be any credit