Originally Posted by
eh220160
I received (and accepted) a CEDR settlement offer from BA on 12 April 2023. It's now been 5 weeks admittedly with some bank holidays in the interim - is there a typical timeframe to now receive the settlement payment? My case at CEDR is "closed" so I am no longer receiving responses to my queries. Thanks for any help / advice as to next steps!
This is the second recent case, see upthread for this. You now need to (a) ring CEDR during office hours to say payment has not been received and (b) start a new complaint on the BA portal saying that CEDR payment has not been received. The latter allows you raise a separate second CEDR case - which costs BA an avoidable £500 - if they don't pay up within 8 weeks from now. You could also call up since while the contact centre can't handle complaints, they can handle refund queries.