Location: LAS
Booked: Midsize SUV
Offered and Received: 2023 Hyundai Santa Fe
This was a Budget Res. Email waiting for me when I landed, telling me make/model, parking spot. Wonderful experience.
On my return trip, I had a Budget res waiting for me in Newark, but of course there is no FastBreak anywhere in the NY area airports, i assume on principle. Instead of waiting on line to talk to rude Budget employees, I went with what Avis had offered me via email:
Location: EWR
Booked: Premium
Offered: 2023 Nissan Murano
App had: N/A (a working Avis app in NYC? Ha!)
Received: the base model Murano, with only 9k miles and Sirius, so no complaints here.