congrats! now my advice would be to get out now and stay far away from points.com, but then again, yeah... some have had decent experiences with this company so the choice is not mine to make. I trash them too much anyway. See other threads.

Anyway, yeah, the problem many airlines and companies have with points and miles is what to do when automation fails, and what to do when customers call you asking for points. As we know all too well, each company is going to tell you it's the other guys' fault and so on...

Then, if someone does take ownership of the problem, it could take 6-8 MORE weeks for you to see your missing points! You got em, so none of this really applies, but you can see what I mean.

There are people in FT who claim this never happend to them and I tip my hat, but I think that everyone should understand this issue and try to get airlines, hotels and places like points.com to deal with it in a better way. Having a liaison or having a way to more easily mannually post things if the customer can show what happaned is really easy if they just allow it to take place. I guess I pick on Points.com because, well, they do not do that very well. If you get it to work, great, but with all partnerships and promotions of this nature, if it does not work, you may have trouble. I guess they should be more savvy to that sort of thing than not, but they must calculate in a few losses here and there. It only really stinks when one of those is you or I.

Sure, a couple of flies can be allowed to fall into the vats of juice at a processing plant, just not when the health inspector happens to walk through on a routine check up! Points.com has a lot of bugs in my opinion, and I'll say it again: it needs a competitor and a better method of tracking/solving issues. I cannot do this from the business standpoint, because I am not that guy.

Anyway, I am glad you got yours and happy holidays!
MM