Originally Posted by friedablass

Has anyone been receiving responses from the Twitter team lately when sending private messages? I have sent a message May 16 detailing the issue with a follow up May 18 and last night to check when I can expect a reply because I've obviously not received any from them as of yet. Perhaps this isn't something they can address but at least they should say so and not just ignore.

My issue is that I booked 2 Business class seats from US to EU using Flying Blue miles on KLM. To make a long story short we had to be rebooked on an alternate flight that same evening and were put on a Delta metal flight. Initially we were given 2 seats in J. When boarding they reprinted our boarding passes with one of us being downgraded to economy since one of the seats we had been given were the pilots rest seat. I called FB and they said upon completion of the flight I can contact them to receive a refund of the difference in miles between J and Y.

I told this to the Twitter team and uploaded a picture of the boarding pass showing the economy seat. However since I'm not receiving any response from them I tried the email form within my FB account. I gave them the above details as well as the picture of the boarding pass. They responded this morning (quite happy with the response time here as opposed to Twitter which is still silent) stating that they see the flight was flown in Z class (it does say that on the BP very interestingly) which is Business award so I am not due any refund of miles. I am just wondering how they can even think that seat "47B main" which was quite a horrible seat close to the bathrooms and a terrible downgrade from any J seat can be considered flying in Business ?

I did respond reiterating that one passenger flew Business while the other did not, as clearly shown by the attached boarding pass showing seat "47B main" and am now awaiting their follow up reply.