I’m hoping someone here can help or knows someone that can. I’ll try to keep this short but it’s a long story. Thankfully I have an AirTag in my bag, so when they say they don’t know what’s going on, I tell them.

20May I flew RDU-JFK-ARN all on DL metal. Flights were on time and I had a 3 hour connection in JFK. An hour into JFK-ARN I get an email saying that my bag was rerouted JFK-CDG-ARN (last flight obv on AF). My bag has been sitting at CDG since Sunday morning (Central Europe time). Most of the time it’s sitting in a Terminal 2E make up area. A few times I’ve seen it go out to the gate, only to end up back in the make up area. I’ve talked to the DM bagdesk a half dozen times. One out of 6 agents was actually useful and she told me she can see from the history that it was loaded and then unloaded from an AF ARN flight. She told me it was for security reasons…. I suspect my bag is not properly setup for forwarding and when AF scans it, it is getting rejected because it’s unknown and they cannot confirm I’m onboard.

I’ve tried explaining this to the bag desk and they just tell me it’s setup for xxx flight. Right after xxx flight leaves I see that it’s still in CDG and call them again. I’m getting no where with DL and this really isn’t that difficult. Someone needs to properly expedite the bag and tender it to AF. Does anyone have any advice on how I can escalate this? It’s pretty much ruined my whole trip. I’ve asked to talk to someone at CDG but they won’t let me.

Note: I’ve been a BSO myself. I’ve rerouted bags and I think it was a terrible idea for DL to reroute it offline through another country. That’s just asking for trouble. I would have been much better off has they just put it on the next days JFK-ARN flight…

Any help would be appreciated. Really disappointed in DLs lack of urgency here. My bag is tired of hanging out with Tom Hanks at CDG.

#frustrated