Was this just for me? Anyone else get this?

An Important Message from American Express

We're writing to correct some information we sent you about benefits on your American Express® Business Platinum Card. We're committed to providing you with the best experience possible, which includes letting you know when something goes wrong and what we've done to make it right.

What happened

Due to an internal error, we incorrectly notified you via email on April 23, 2023, that you unlocked complimentary guest access to The Centurion Lounge® for up to two guests per visit through 1/31/2024. While you continue to have access to The Centurion Lounge with your Business Platinum Card, complimentary guest access through 1/31/2024 required an annual spend of $75,000 on eligible purchases between January 1, 2022 and December 31, 2022, which you did not meet. We sincerely apologize for any confusion this error may have caused.

Here's what we've done

To make things right, we're granting complimentary guest access for up to two guests as an exception for lounge visits made between April 23, 2023 and June 7, 2023. If for some reason complimentary access is denied and you pay a guest access fee, we'll credit the transaction. You'll see the credit reflected on an upcoming billing statement.

We're here to help

We've taken care of everything for you. If you would like to check your current guest access status, you can do so at any time in the benefits section of your online account or by contacting us. Feel free to chat with us online or call us anytime at the number on the back of your Card.


Learn more about the benefits of your Business Platinum Card here.


Thank you for your understanding,


American Express Customer Care