Originally Posted by smartytravel

I'm having an interesting experience with this airline, and looking for feedback.

This airline is declining to pay 600 euros compensation, which they owe due to their own crew scheduling issues and thus delivering me to the final destination 10 hours late.

The airline doesn't claim that I'm not entitled to the compensation. It's that they need to "balance any tangible gesture of apology we extended in order to be equitable to even our most frequents travelers and fiscally responsible for our shareholders"

I threw up when I read this.

Are there any resources that explain how to sue in a small claims court in Spain?