I was talking with a coworker tonight about her lost luggage fiasco with US. TWICE this week US lost her luggage. Once on her trip to ISP via (guess where?) and coming home to PIT (via you know where!!)

Not only did they loose her luggage at the beginning of the trip but the flight was 3 hours deplayed and by the time she got to ISP the stores were closed. She and the other passengers even saw their bags outside the plane not being loaded. They made a comment to the flight crew and were told that their bags would be loaded, that's part of the delay of the flight. No one to load the plane and there was no one to add fuel either. She was not too happy about going to a customer site dressed in the cloths that were not that appropriate for a customer training session the next day. They did manage to get her luggage to her on day 2 at 5pm. Then tonight they added insult to injury and lost her luggage again and have told her they have NO idea where it is.