Thank you for replying, I actually picked up the car at Milan Duomo on Saturday.

1. I found the price of the rental came down roughly by €50 each time every few days in the weeks before the rental, so I know now to regularly check and rebook coming up to the rental

2. Agent really tried to give me the hard upsell - was offered a 7 series, an 8 series and a 5 series even though I’d booked the x3 to be higher up.

3. I booked a BMW x3 and received a BMW x3 xdrive 30i from Germany (DE reg). I didn’t pay for the features or the diesel, I was told they didn’t have any in diesel, on petrol and only other cars were diesel. The car is fully loaded with extras which is really nice and also the 4 wheel drive is a godsend having seen the road I have to drive up to get to my villa…

So far so good, but you need to be able to say no to all of the pushing for sure - the best effort any agent has made to sell the add ons