Originally Posted by
747FC
Tried using the concierge service to book a specific experience for me while I am in Seoul. The kind lady that answered the phone informed me that they no longer book individual day experiences, but will work on larger (think 7-day) travel experiences. She referred me to the website
https://www.getyourguide.com/ to try to find what I was interested in. I asked for a contact number for this agency, and she did not have one. I googled it in three seconds. I called the agency and they said they did not do any customized experiences. Fail.
Had a similar experience while trying to book something transportation-related in Japan that requires phone booking. They refused to book using my preferred vendor because contracually they are only allowed to use their own two vendors. Reallllly?
This service has been extremely diluted in the last two years. Barely any value to be had aside from booking "amex held" tables. They won't set alerts to book hard reservations at restaurants that release tables in waves anymore, they won't book event tickets on date of release anymore, and if a vendor isn't one of their pre-screened partners, they won't book something for you, even with permission to use your amex card as payment. Ridiculous.