Originally Posted by
TonyBurr
I started the entire conversation by saying, "I do not want to make a change at this time, I ONLY want INFORMATION". He took it to trying to change it. I think that is different than saying to make a change in any form.
As has been asked several times, what INFORMATION did you want here when you called asking about whether it was possible to make a CHANGE to your reservation?
To know whether it was possible to CHANGE a reservation in the abstract? The answer is yes. Or how much a specific CHANGE would be? Probably requires pricing the CHANGE.
If the latter, and he said he would transfer you to the hotel "to make the change," it seems pretty clear he was not making any change, and that he could not provide the INFORMATION you were demanding.
Your reservation wasnt changed. You got some INFORMATION. And you could have gotten more INFORMATION from the hotel he kindly offered to transfer you to.
Any CONFUSION about what you WANTED may not be due to inadequate English proficiency, and seems unworthy of getting upset or starting a thread about.