Originally Posted by
TonyBurr
I wanted to drop one night and I wanted to see if they could just drop it or reprice the whole reservation. My problem was I kept saying DO NOT MAKE ANY CHANGE and the agent kept saying I WILL MAKE THE CHANGE. I did this three times. It was not the information that was the problem, it was we were saying exact opposite things. He did not listen to DO NOT CHANGE.
I dunno, seems to me like you wanted to....make a change to a reservation.
I thought they said they would transfer you to the hotel to make the change--which quite clearly, to me, suggests the agent himself WAS NOT MAKING THE CHANGE.
I'll be honest, I have been speaking English my entire life and if someone called asking if they could drop one night of a reservation, I'm not sure what "information" I could provide them other than (1) changing the reservation, (2) modifying it in the system to see what the changed price would be and not confirming the change, or (3) transferring them to the hotel. And if someone was yelling at me "DO NOT MAKE ANY CHANGE" over and over again while failing to be clear what it is they wanted other than what they seemed to be asking for...
Either way, seems unnecessarily inflammatory to start a thread "THEY" do not understand English, when ONE person maybe just didnt understand what YOU were ASKING for.