FlyerTalk Forums - View Single Post - Frustrating call center experience [edited]
Old May 22, 2023 | 8:43 am
  #8  
TonyBurr
All eyes on you!
20 Years on Site
 
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,868
I wanted to drop one night and I wanted to see if they could just drop it or reprice the whole reservation. My problem was I kept saying DO NOT MAKE ANY CHANGE and the agent kept saying I WILL MAKE THE CHANGE. I did this three times. It was not the information that was the problem, it was we were saying exact opposite things. He did not listen to DO NOT CHANGE.
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