Originally Posted by TonyBurr

I called Hyatt to get information on my reservation in Bangkok. I am not sure where in the world I was speaking to but I kept saying I only wanted information and DO NOT CHANGE IT. He said he would transfer me to the hotel to make the change. Again, DO NOT CHNAGE IT. He said he would change it, again DO NOT CHANGE IT. I hung up before he did anything

Is there any way to speak to someone in the US who understands English? This is very frustrating and scary.