Originally Posted by
Swanhunter
In retail, a manager sending staff out who aren’t checkout trained or knowing the product wouldn’t be long for that world. And nor would the business that allows that to happen. It’s a lack of basic operational standards and management , which is a pretty consistent theme with BA over the years, see priority boarding or lack of.
Fully agree with the above. Yet another example of BA treating it's customers in general and those in premium cabins in particular with total utter contempt as a result of completely indifferent and indeed incompetent management at a senior level. The customer should get what they have paid for which in this case ( with no offence to the CC member concerned ) they did not. Given BA's snake oil type advertising of it's premium product then it is clearly breach of reasonable expectations on behalf of the customer and if it had been me who had spent my hard earned shilling on an F seat on BA ( not a chance in hell) then I would have no hesitation in seeking recompense through legal means.