Exactly - but what does vex me somewhat is that someone comes along and says in all honesty what in effect - I have not done the training necessary for this cabin so please bear with me - and there's criticism over that. It is far better to put aboard the best available than to close the cabin and downgrade everyone to Flub. We do not know which route it was but if he did a great job then good for him, even though he must have been nervous, We have read about some who have been absolute donkeys from all accounts. I hope that apart from sharing this with us the OP has commended him to BA as well as asking them why this happened in the first place.