Originally Posted by
lowkeyflyer
Ok, I just finished calling front desk and am disappointed. Here's a summary of the changes.
Starting May 1:
All Crockford's Superior Rooms (anything that's below a suite) reservations will check in at the Conrad Lobby in a "Crockford's-only" desk. The original white chandelier lobby is now called the "Crockford's Club Lobby".
So now, both the Crockford's Club Lobby and Crockford's West Lobby are suite only check in.
Here's the real killer.
Crockford's Superior Rooms no longer have access to any complimentary valet. Self-parking only. What a joke.
Wow. RW has been struggling to get the product right to begin with, and maybe Crockfords has been the part that's somewhat decent. Now it seems like the only way is down.
I managed to luckbox a very good stay at the Crockfords in spring 2022. I booked a FHR rate as HH Diamond, and got stacked benefits which covered the buffet for two at the Kitchen plus the $125 dining credit. No surprises here, but it was good value. The luck part is that after asking we got a strip view suite upgrade on a Saturday night stay.
Fast forward one year, and there is a joke breakfast at Dawg House, check-in at the Conrad which is not a real Conrad compared to any other Conrad (I believe many would agree with this). Having stayed at the Conrad as well, the service was a smileless letdown. Maybe they are now trying to differentiate Crockfords suites and somehow trying make them look more upscale, which would let them charge more. The problem just is that comparable better, real luxury properties like the Wynn are miles ahead. I would book Crockfords only at bargain prices and with stacked benefits but never as a splurge.