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Thread: Diamond Member Problems with Upgrades
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Old May 19, 2023 | 3:12 am
  #8  
nicolas75
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Originally Posted by craigthemif
And given the number of hotels that like to upgrade you to a "Club room" without giving you Club access, an even better assumption is that the front desk is trained to say "we have upgraded you" even though your "upgrade" is probably to a room virtually identical to the one you booked.
  • Complimentary Upgrades to Club rooms, Club REGENT or Club InterContinental rooms / floors do not include Club Level amenities or services, e.g. Club Lounge access, free pressing, airport transportation, etc. Upgrade benefits may not be available at all brands and IHG Residences, including but not limited to InterContinental Residences, voco Residences, Crowne Plaza Residences.

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