Just flew last weekend from DFW- Stockholm on AA via LAX and ORD. In LAX the flight to ORD was delayed due to mechanical reasons which meant I would miss the connecting flight to Stockholm. AA put me on UA and SK to get to Stockholm. I asked the ticket agent in LAX about getting the AAdvantage miles for the segments not flown on AA and she said I would get them but I had to contact customer service to find out how to do that.

Well, of course when I returned and called AAdvantage the unfriendly agent told me AA only promises to get you there and will not credit flights not taken if transferred to another airline. I am a Platinum member of the (dis)AAdvantage program if that matters.

Who is right? Should I get the miles on AA since it was their fault for the delay?