• Complimentary Upgrades: Room upgrades are subject to availability, at the hotel’s discretion, and will only apply to the Member’s personal guest room.
  Upgrades may include next best available room, such as suites, rooms on higher floors, corner rooms, newly renovated rooms, or rooms with preferred views.
• Complimentary Upgrades to Club rooms, Club REGENT or Club InterContinental rooms / floors do not include Club Level amenities or services, e.g. Club Lounge access, free pressing, airport transportation, etc. Upgrade benefits may not be available at all brands and IHG Residences, including but not limited to InterContinental Residences, voco Residences, Crowne Plaza Residences.

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With the new IHG One Rewards program, you can earn Milestone Rewards for every 10 nights you stay, starting at just 20 nights in a calendar year.

You can earn bonus points, food and beverage rewards, confirmable suite upgrades and even an annual lounge membership as Milestone Rewards:

• 20 nights: 5,000 bonus points, two $20 food and beverage rewards or one confirmable suite upgrade.
• 30 nights: 5,000 bonus points or two $20 food and beverage rewards.
• 40 nights (choose two): 10,000 bonus points, five $20 food and beverage rewards, one confirmable suite upgrade (limit one) or one annual lounge membership (limit one).
• 50 nights: 10,000 bonus points or five $20 food and beverage rewards.
• 60 nights: 10,000 bonus points or five $20 food and beverage rewards.
• 70 nights: (choose two): 10,000 bonus points, five $20 food and beverage rewards, two confirmable suite upgrades (limit one) or one annual lounge membership (limit one).
• 80 nights: 10,000 bonus points or five $20 food and beverage rewards.
• 90 nights:10,000 bonus points or five $20 food and beverage rewards.
• 100 nights: 10,000 bonus points or five $20 food and beverage rewards

You can apply a confirmable suite upgrade to most directly best flexible booked rates, including select corporate and package rates.

However, you can't use a confirmable suite upgrade if you booked one of the following:

• Group rates, package tours or conventions where a third party is paying charges.
• Reward night or free night (IHG plans to make these rates eligible at a future date).
• Non-qualifying rates, including wholesale rates, bookings through an online travel agency and employee rates.
• Prepaid rates if a deposit is already applied.
• Some hotel-defined packages.

You can use a confirmable suite upgrade to upgrade one room to an entry-level suite (or a premium room if a suite isn't available) on a stay of up to five nights.

You must contact IHG customer care to apply a suite upgrade to a reservation; you should do so between 14 days and 24 hours before check-in.

If you cancel your stay after applying a confirmable suite upgrade to your reservation, IHG will redeposit your upgrade into your rewards wallet if you cancel in advance of the hotel's cancellation policy time frame.

Confirmable suite upgrades expire 12 months after being selected as a Milestone Reward.

These upgrades are nontransferable and can only be applied to the member's room. You can use confirmable suite upgrades at most IHG properties except:

• Avid hotels.
• Atwell Suites.
• IHG Army Hotels.
• Holiday Inn Club Vacations.
• IHG Residences, including but not limited to InterContinental Residences, Voco Residences, Crowne Plaza Residences and Six Senses Residences.
• Mr & Mrs Smith.
• InterContinental Alliance Resorts in Las Vegas and Macau.