FlyerTalk Forums - View Single Post - Cathay Pacific (CX) Award Redemption, Booking and Availability (2023)

May 18, 2023 | 8:34 pm

#204

kindagot

Join Date: Oct 2018

Programs: airponts

Posts: 139

Quote:

Originally Posted by oneworld_wanderer

It will be very hard. It's basically re-book and I doubt award space will be made available once you cancelled the old tickets.

In addition, based on my experience likely only a few agents know how to deal with CX.

I've requested for a route change, holding the ticket and waited for over 4 months and nothing happened.

Finally dealt with the problem week when an agent with proficient knowledge was willing to help.

Thanks, yes I think the award space will not get released back if I cancel. I might try calling in to see if I get any luck. I never seem to have any luck getting anyone who knows about partner awards though.