I have been following this thread and wondering what everyone is doing wrong because EVA simply cannot be so INcompetent and so customer UNfriendly. My apologies for having these thoughts because I am now caught in the same "Call back later" syndrome.

My husband and I have an intra-Asia flight (paid Royal Laurel class). My husband travels with a POC (portable oxygen concentrator). EVA's website had a form that requires a doctor's signature dated WITHIN 10 DAYS of the EVA flight. How is that possible when we will be traveling in Asia for three weeks before we take the EVA flight?

What will happen if we show up for the flight with the doctor's statement that is a month old? What if I can't contact EVA to submit the doctor's statement? I have copied and pasted part of the required doctor's statement relating to the POC. There is not even an address noted where I can mail the statement. Stymied and befuddled!

Notice for carrying Portable Oxygen Concentrator:
1. To use onboard the aircraft, the FAA-approved and fit in with RTCA DO-160,Section 21 Category M POCs as above must have a label attached indicating that it has been test and approved by each countries for use in aircraft.
2. The device size and weight must follow the regulation of cabin carry-on baggage of each country.
3. At least 48 hours prior to the flight departure contact with reservation department to check how many quantities of batteries are required. The batteries quantity must fit in with regulation of each country and the batteries charge capacity at least 150% of flight time.
4. Whether you are able to operate the device and recognized and respond appropriately to its alarms, and if not, that the user is traveling with a companion who is able to perform these functions.
5. It is not allow use of the device during taxi, takeoff and landing.(emergency evacuation also not allowed carry on the device)