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Thread: M&M Flight Award Booking - FAQ and Help Thread
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Old May 18, 2023 | 9:58 am
  #1180  
Artemio
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Originally Posted by demue
Are you that set on getting the ZHT-ZRH train segment onto the itinerary? Concerned about being protected in case if delays/ misconnect?

For starters, in my experience with call centers in Philippines and such, they will have a different POS (point of sale) than M&M website (Germany) and those agents couldn't even book the LH train segments that website showed either. ....
Yes, I like the idea of being protected if delays and of not having to pay extra for the train.

I called the german call center and got directed to a german call agent. Her knowledge and professionalism was just at another level than the ones I had this morning (french in Africa and english in Asia),
You were most certainly right about the POS. This time the availability was there .
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