Originally Posted by Euroboy

UA decided to delay tonight's IAH-SCL flight by 12 hours. Total mess in IAH with no information yada, yada, yada.
Called GS line and after 10 minutes the amazing agent had called IAH ops who informed her it would be a 12 hour delay. Yay.
15 minutes after the app caught up and I was offered the Hilton Garden Inn hotel - 3 miles from the airport + $20 in meal vouchers :-) I declined and booked myself at the airport Marriott.
This is a GS on a paid C ticket (yes, full-fare C, not discounted business). One would think UA's IT systems (policies) would offer something more 'appropriate'? (note: I am not a hotel snob, I just want the closest hotel).
I wonder what happens if I try to submit my hotel cost for reimbursement?

Now we return to to real-world problems...