Originally Posted by Euroboy

UA decided to delay tonight's IAH-SCL flight by 12 hours. Total mess in IAH with no information yada, yada, yada.
Called GS line and after 10 minutes the amazing agent had called IAH ops who informed her it would be a 12 hour delay. Yay.
15 minutes after the app caught up and I was offered the Hilton Garden Inn hotel - 3 miles from the airport + $20 in meal vouchers :-) I declined and booked myself at the airport Marriott.
This is a GS on a paid C ticket (yes, full-fare C, not discounted business). One would think UA's IT systems (policies) would offer something more 'appropriate'? (note: I am not a hotel snob, I just want the closest hotel).
I wonder what happens if I try to submit my hotel cost for reimbursement?

Now we return to to real-world problems...

Originally Posted by limey1K

LHR United Club, GS side was at about 50% capacity at around noon. Lots of 1Ks being directed over when I checked in at the desk. Someone asked what the difference was between sides and the desk agent said left is standard United Club and right was 1K and Global Services. Hopefully it’s just a temporary thing as there were plenty of families in there and it just seems like any other Club to me.